Privacy Policy

Coco’s Coffee Limited – Privacy Policy Effective Date: [01/10/2025]
 

Coco’s Coffee Limited (“we”, “our”, “us”) is committed to protecting and respecting your privacy.
This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website (“Website”) or interact with our services.By using our Website, you agree to the practices outlined in this Privacy Policy.

1. Information We Collect. We may collect the following types of personal information from you:Account information: Name, email address, phone number, and password when you create an account.Order information: Delivery addresses, payment details, and purchase history when you place orders online.Website usage data: IP address, browser type, pages visited, and browsing behaviour.Marketing preferences: Your consent to receive newsletters, promotions, or other communications.

2. How We Use Your Information. We use your information to: Process and fulfil your orders.Provide customer service and support.Personalise your experience on our Website.Send you updates, newsletters, and promotional materials (if you have opted in).Improve our Website, products, and services.Comply with legal obligations.

3. Legal Basis for Processing. We process your personal data under the following legal bases:Contractual necessity: To fulfil your orders and provide services.Consent: For marketing communications when you opt in.Legitimate interests: To improve our Website and services, detect fraud, and ensure security.Legal obligations: To comply with applicable laws and regulations.

4. Sharing Your Information. We do not sell or rent your personal information. We may share your data with:Service providers: Payment processors, delivery partners, and IT service providers.Legal authorities: If required by law or to protect our legal rights.Business transfers: In case of a merger, acquisition, or sale of assets.All third parties are required to process your information in accordance with applicable data protection laws.

5. Cookies and Tracking. We use cookies and similar technologies to:Analyse website traffic and usage.Personalise content and ads.Remember your preferences.You can manage your cookie preferences through your browser settings.

6. Your Rights. You have the right to:Access the personal data we hold about you.Request correction of inaccurate data.Request deletion of your data (“right to be forgotten”).Object to processing for marketing purposes.Request data portability.Withdraw consent at any time (where processing is based on consent).To exercise your rights, contact us at [Email Address]. We will respond within one month in accordance with GDPR.

7. Data Retention. We retain your personal information only for as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce our agreements.

8. Data Security. We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, disclosure, or destruction.

9. Children’s Privacy. Our Website is not directed at children under 13. We do not knowingly collect personal information from children.

10. Changes to This Policy. We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated effective date.

11. Contact Us For questions, concerns, or requests regarding your personal data, please contact us:

Coco’s Coffee Limited
info@cocoscoffee.co.uk
42-43 High Street
Aberdare

CF44 7AJ